SHIPPING INFORMATION
Before our products are shipped each item is carefully inspected and packaged so that it arrives at you in perfect condition. All parcels are shipped via DHL / SF to ensure that your purchase is delivered as quickly and as safely as possible. This Shipping policy forms part of the BLACK FADES website terms and conditions.
1 / LOCAL SHIPPING IN HONG KONG
We currently offer free local shipping within Hong Kong, on orders above a specific subtotal. Items ordered and paid for will ship within 1 - 3 business days, unless otherwise noted in the description of a product. After leaving our facility, DHL / SF typically delivers on the 1 - 2 business day. You will receive an email notification from us that contains tracking information once your order has been shipped. If an item is out of stock, we will notify you by email as soon as possible to re-arrange delivery.
2 / INTERNATIONAL SHIPPING
At the moment, we offer our entire products range for international shipping only. If customs charges occur please note that you, the buyer, are 100% responsible for the fees. We, the seller, are not responsible for customs charges. Please note that International orders can take up to 1 - 4 weeks to arrive after they are shipped since all orders must pass through customs and the time frame that this takes is completely out of our control.
3 / SHIPPING CHARGES
Shipping charges are calculated within the shopping cart. Simply add a product to your shopping cart and select your destination. Your shipping price and approximate delivery timeframe will be displayed. Shipping is calculated at the end of your transaction.
4 / DELIVERY TIME
To avoid delays in receiving your parcel, we suggest that you have the item delivered to an address where someone will be available to sign for it. Best to use a work address so you get it quickly. Our couriers may contact you before delivery; so input a valid mobile phone number at checkout. PO Boxes are accepted.
5 / ORDER ISSUES
If you have any problems with your order, please don’t hesitate to contact us. Please keep in mind that the products you are buying are handmade and 100% natural so they tend to have variations from batch to batch (eg: slight color variances, minimal differences in the appearance of candle tops). Please note that as we load our candles with 25 ml pure plant-based essential oils to give you the maximum scent throw, the high ratio of oil to soy wax formula may cause candles to produce slightly uneven textures or a clotted wax look after candle use. This is normal and part of the natural look from burning the candles. Damages: If you receive a damaged item, contact us immediately at info@blackfades.com. We will happily replace any damaged items provided they are reported within 48 hours of order delivery.
6 / PAYMENT
We offer secure online ordering and accept Visa, MasterCard, American Express, etc...